Returns, Refunds & Consumer Guarantees

GENOVA products are sold subject to the consumer guarantees that apply under the Australian Consumer Law. These rights cannot be excluded or replaced by a store policy or voluntary warranty.

Faulty, damaged or incorrect items

If a product is faulty, damaged, not as described or otherwise does not meet an applicable consumer guarantee, contact GENOVA with the order number and details of the issue. Photos, video, diagnostic information or other reasonable information may be requested to help identify the problem and the appropriate remedy.

Depending on the circumstances and applicable law, a remedy may include repair, replacement, refund or another remedy required by law.

Before returning an item

Please contact GENOVA before sending any item back so return eligibility, the correct return address and any troubleshooting or fitment checks can be confirmed. Returning an item without contacting us first can delay assessment.

Vehicle-specific products

Many GENOVA products are vehicle-specific. Customers should confirm the vehicle model, series, year, trim, factory audio system and relevant factory features before purchase. If you are unsure, contact GENOVA before ordering.

Change-of-mind enquiries

For a change-of-mind return enquiry, contact GENOVA before returning the product so eligibility and return instructions can be confirmed. Nothing in this section limits any rights or remedies available under the Australian Consumer Law.

Installation and product condition

Where relevant to the issue, GENOVA may ask for information about installation, wiring, vehicle configuration or modifications. Damage caused by incorrect installation, misuse or unauthorised modification may affect a voluntary warranty or return assessment to the extent permitted by law, but does not remove rights that cannot lawfully be excluded.