Warranty & Consumer Guarantees

GENOVA stands behind the products it supplies. Product-specific warranty coverage may vary depending on the item, and any voluntary warranty is provided in addition to rights that may apply under the Australian Consumer Law.

Australian Consumer Law

Consumer guarantees apply automatically to eligible purchases. These rights are not replaced, reduced or removed by a GENOVA warranty.

Making a warranty or product-support claim

Contact GENOVA with your order number, vehicle details and a clear description of the issue. For electronics, photos, video, system information or troubleshooting results may be requested so the issue can be diagnosed efficiently.

Vehicle fitment and installation

Vehicle-specific products can vary by model, year, trim level, factory amplifier, camera system and other original equipment. Correct fitment should be confirmed before installation. Professional installation is recommended where specialist wiring, SRS components, vehicle trim or diagnostic work is involved.

Where permitted by law, a voluntary warranty may not cover damage caused by incorrect installation, misuse, physical damage, unauthorised modification or incompatible third-party equipment. This does not limit any consumer rights that cannot legally be excluded.

Airbag covers and safety-related trim

GENOVA airbag-cover listings refer to the outer trim/cover only unless a listing expressly states otherwise. They are not an airbag module, inflator or SRS wiring assembly. Professional installation is recommended and the original airbag/SRS assembly must be handled in accordance with vehicle-manufacturer and safety requirements.

Need help?

Use the Contact page and include your order number and vehicle information so GENOVA can assist.